Warranty Policy
Warranty Policy
At WEILISI, we stand behind the quality of our products and want you to feel confident with every purchase. That's why we offer a 2-Year Limited Warranty on all WEILISI products.
2-Year Limited Warranty
All WEILISI products are covered by a 2-year limited warranty against issues covered under our warranty terms.
What Does the Warranty Cover?
The 2-Year Limited Warranty applies to qualifying product issues that are covered under the warranty. Coverage is subject to the applicable warranty terms and review of the reported issue.
Covered Product Issues
Qualifying issues covered under the applicable warranty terms may be eligible for warranty support during the 2-year warranty period.
Individual Review
Not every product issue or type of damage is necessarily covered. Our support team will review your reported issue and help determine the appropriate next steps.
How to Request Warranty Support
If you believe your product has an issue covered by our warranty, follow these simple steps to contact our team.
Contact Our Support Team
Email us at support@weilisishop.com to get started.
Describe the Issue
Let us know which product you purchased and explain the problem you're experiencing.
Get Assistance
Our team will review your request and provide guidance on the next steps.
Please contact us before sending any product back. Our team will provide return or replacement instructions when needed.
What Happens After Approval?
For issues approved under the 2-Year Limited Warranty, WEILISI will provide a replacement.
Warranty requests are reviewed individually and are subject to the applicable warranty terms.
Our goal is to help you get back to creating with confidence.
Need Help?
Have questions about your product or warranty coverage? Our support team is here to help.
support@weilisishop.comWe aim to respond within 24 business hours, Monday through Friday, excluding weekends and major U.S. holidays.