Contact information

Let’s Create Something Better.

Have a question about your order, need help choosing the right gear, or looking for support with your content creation setup? We're here to help. The WEILISI team is ready to make your experience easier, from your first purchase to after-sales support.

πŸ“¬ Drop Us a Line

Email: support@weilisishop.com

We aim to respond to all inquiries within 24 business hours, Monday through Friday, excluding weekends and major U.S. holidays.

If you're contacting us about an order, please include your Order ID (e.g., #Weilisi1234) so we can locate your order and assist you more quickly.

πŸ•’ When We’re in the Lab

Monday – Friday | 9:00 AM – 5:00 PM (Pacific Time)

We're available during regular business hours to help with product questions, orders, shipping, returns, and warranty support.

Closed on weekends and major U.S. holidays.

πŸ“ Our Creative Office

WEILISI
1207 S Kingsley Dr
Los Angeles, CA 90006
United States

This is our creative and business office, not a retail storefront or product return facility. Walk-in shopping and product returns are not available at this location.

Need to make a return? Please contact us at support@weilisishop.com first. Our team will provide the appropriate return instructions and designated return address. Please do not send products to our creative office without prior authorization.

WEILISI | Make Creating Easier.

Thanks for being part of the WEILISI community. We look forward to hearing from you!