Refund policy
At Weilisi, your satisfaction matters to us. We want you to feel confident every time you shop with us. That's why we offer a 30-day return policy with free return shipping and a 2-year limited warranty on all Weilisi products.
Whether you've changed your mind or need help with a product issue, our customer support team is here to help.
1. 30-Day Returns
We accept return requests within 30 days of the delivery date.
If you're not completely satisfied with your purchase, you can request a return within this period, even if you've opened the product to inspect or test it.
To qualify for a return:
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The product must be in reasonable condition, without damage caused by misuse or accidents.
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All original accessories, components, and included items should be returned.
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The original packaging should be included whenever possible.
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The product should not show excessive use, intentional damage, or alterations.
We understand that you may need to open and test a product to decide whether it meets your needs. Reasonable inspection and testing will not automatically make your item ineligible for a return.
Returns involving missing components, excessive use, or damage beyond reasonable inspection may be subject to an appropriate refund adjustment, as permitted by applicable law.
2. Free Return Shipping
We cover return shipping costs for eligible returns within our 30-day return period.
You do not need to pay return shipping fees for an approved return under this policy.
Please contact our customer support team before sending anything back. We will provide the return instructions and shipping arrangements.
Please do not send products to our address without receiving return authorization and instructions from our team.
3. How to Start a Return
Starting a return is simple:
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Contact us at support@weilisishop.com within 30 days of receiving your order.
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Include your order number and the product you wish to return.
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Briefly explain the reason for your return.
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Our support team will review your request and provide the return instructions.
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Once we receive and inspect the returned item, we will process your refund according to this policy.
If your item is damaged or defective, please include clear photos or videos to help us understand the issue.
4. Damaged, Defective, or Incorrect Items
We want every order to arrive in good condition and match what you purchased.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at support@weilisishop.com.
Please provide:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the damage, defect, or incorrect item.
Our team will review the issue and help arrange an appropriate solution, including a replacement or other remedy where applicable.
For qualifying product defects, our 2-year warranty may also apply.
5. Exchanges
If you would like to exchange an item for another product or option, please contact our support team before returning it.
Exchange requests are subject to product availability and approval. Our team will explain the available options and next steps.
6. 2-Year Limited Warranty
All Weilisi products are covered by a 2-year limited warranty against defects in materials and workmanship under normal intended use.
The warranty period begins on the original purchase date.
If your product develops a qualifying issue during the warranty period, we will provide a free replacement after reviewing and approving your warranty claim.
To request warranty support, please contact support@weilisishop.com and provide:
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Your order number or proof of purchase.
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The product name.
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A description of the problem.
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Photos or videos showing the issue, if applicable.
Our support team will review your claim and guide you through the replacement process.
What Is Not Covered by the Warranty?
The warranty does not cover issues caused by:
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Accidental damage, including drops, impacts, or liquid damage.
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Misuse, abuse, or use outside the product's intended purpose.
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Unauthorized repairs, modifications, or alterations.
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Improper care, maintenance, or storage.
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Normal wear and tear.
These exclusions apply only to the extent permitted by applicable law and do not limit any non-waivable consumer rights.
The 2-year warranty is separate from our 30-day return policy. After the 30-day return period, eligible product defects may still be covered by the warranty.
7. Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
We typically process approved refunds within 3–5 business days.
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If you have not received your refund after the processing period, please contact our support team.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We can accommodate cancellation requests only before an order has been processed or shipped. Once an order has shipped, it cannot be canceled and will need to follow the applicable return process.
9. Your Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective products, products that are not as described, or other legal protections that may apply to your purchase.
10. Contact Us
We're here to help with returns, refunds, exchanges, cancellations, and warranty claims.
Weilisi Customer Support
Email: support@weilisishop.com
Please include your order number whenever possible so we can assist you more efficiently.